Privacy Policy

Accommodation Network Group Pty Ltd (ACN 675 965 241) trading as Pacific Car Rental ('we', 'us', 'our') is committed to protecting the privacy of individuals who interact with our business, including visitors to our website, clients, and their employees and workforce members.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging our services, you agree to the collection and use of information as described in this Policy.

• Company: Accommodation Network Group Pty Ltd
• Trading as: Pacific Car Rental
• ACN: 675 965 241
• ABN: 20 951 173 703
• Location: Melbourne, VIC, Australia
• Email: hello@pacificcar.com.au
• Phone: 0428 152 092

3.1 Information you provide to us

When you contact us through our website or by other means, we may collect: full name, company or organisation name, email address, phone number, state or territory of operation, nature of your enquiry or service requirements, and any other information you voluntarily provide.

3.2 Information collected automatically

When you visit our website, we may automatically collect: IP address and general location (city/region level), browser type and version, pages visited and time spent on site, referring website or search terms, and device type. This information is collected via Google Analytics and similar tools.

3.3 Vehicle and GPS location data

In the course of providing fleet vehicle management services, we collect and process GPS location data from vehicles under our management. This includes: real-time vehicle location (latitude/longitude), vehicle speed and direction of travel, trip history and route data, and engine status and odometer readings.

Where it is possible to identify a vehicle operator from GPS data, we treat it as personal information and handle it accordingly. Vehicle operators are notified of GPS tracking as a condition of vehicle use. GPS data is retained for a minimum of 3 years following contract expiry, in accordance with our vehicle rental agreements. Client organisations who access fleet tracking data through our portal do so under the terms of their service agreement with us.

Note: The fleet tracking demonstration on our website uses simulated data only. No real vehicle locations or personal information are displayed in the demonstration.

We use personal information to: respond to enquiries and provide requested services; communicate about service arrangements; send relevant service updates or industry news (you may opt out at any time); improve our website using aggregated analytics; meet our legal obligations; and detect and prevent fraud.

We do not sell, rent, or trade personal information to third parties. We may disclose personal information to: service providers who assist in operating our business (bound by confidentiality); our insurance broker and insurers where relevant to a vehicle incident; government agencies or regulators where required by law (e.g. ATO, DEWR, VicRoads, Service NSW); and client organisations, limited to data relating to their contracted vehicles only.

Where we provide clients with access to a dedicated fleet tracking portal, each client may only view data relating to vehicles contracted to them. Vehicle operators are informed that GPS tracking is active on all managed vehicles. GPS data is retained for a minimum of 3 years following contract expiry, then securely deleted unless retention is required by law.

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access. This includes secure hosting of our website and digital systems, password protection and access controls, and use of reputable third-party platforms with their own security certifications.

Our website uses cookies and Google Analytics to understand how visitors interact with our site. You may disable cookies through your browser settings, though this may affect website functionality. We do not use cookies to collect personally identifiable information without your knowledge.

Under the Australian Privacy Act 1988, you have the right to: request access to personal information we hold about you; request correction of inaccurate or incomplete information; and make a complaint if you believe we have breached the APPs. Contact us at hello@pacificcar.com.au or 0428 152 092. We will respond within 30 days. If unsatisfied, you may contact the OAIC at www.oaic.gov.au.

We retain personal information only as long as necessary: website enquiry data — up to 3 years; client and service agreement data — 7 years (as required by Australian law); GPS and vehicle location data — minimum 3 years following contract expiry; analytics data — anonymised form, indefinitely.

We may update this Privacy Policy from time to time. The current version will always be available on our website. The effective date at the top indicates when it was last revised.

• Accommodation Network Group Pty Ltd
• Email: hello@pacificcar.com.au
• Phone: 0428 152 092
• Website: accommodation-network.lovable.app